MediGrid Limited ("MediGrid", "we", "our", or "us") is committed to protecting your privacy and safeguarding personal data in accordance with applicable data protection laws, including the Nigeria Data Protection Act, 2023 (NDPA) and relevant international standards.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you use our mobile application, website, or ambulance coordination services (collectively, the "Services").
Scope of this Policy
This Policy applies to:
- Users of the MediGrid mobile application and website;
- Individuals requesting ambulance or emergency transport services;
- Drivers, vehicle owners, emergency responders, medical partners, and service providers;
- Visitors to MediGrid's digital platforms.
Information We Collect
We may collect the following categories of personal data:
Personal Identification Data
Name, phone number, email address, user account details, and other contact information.
Location Data
Real-time or approximate location data necessary to dispatch vehicles and coordinate emergency services.
Health and Emergency-Related Data
Information provided during service requests, including emergency details, medical conditions, or special assistance needs, where strictly necessary for service delivery.
Technical and Usage Data
Device information, IP address, browser type, application usage data, cookies, and log files.
Service Provider Data
Data relating to drivers, vehicle owners, and emergency responders, including identification, licensing, and operational data.
How We Use Your Information
We use personal data to:
- Provide, manage, and coordinate ambulance and emergency transport services;
- Dispatch vehicles and respond to service requests;
- Facilitate communication between users, responders, hospitals, and partners;
- Improve platform performance, safety, and reliability;
- Comply with legal, regulatory, and public health obligations;
- Detect fraud, misuse, or security incidents;
- Communicate important service updates or notices.
Legal Basis for Processing
We process personal data based on:
- Consent, where required;
- Performance of a contract or service request;
- Vital interests, particularly in emergency situations;
- Legal and regulatory obligations;
- Legitimate interests, where such interests do not override individual rights.
Sharing and Disclosure of Information
We may share personal data with:
- Ambulance drivers, vehicle owners, and emergency responders;
- Hospitals, clinics, and healthcare partners;
- Technology service providers and platform vendors;
- Regulatory authorities or law enforcement where required by law;
- Other parties with your consent or as permitted by law.
MediGrid does not sell personal data.
Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure, including encryption, access controls, and secure system architecture.
Data Retention
Personal data is retained only for as long as necessary to:
- Fulfil the purposes outlined in this Policy;
- Comply with legal, regulatory, or contractual requirements;
- Resolve disputes or enforce agreements.
User Rights
You have rights to:
- Access personal data held about you;
- Request correction of inaccurate information;
- Request deletion of data (subject to legal obligations);
- Object to certain processing activities;
- Request restriction of processing;
- Request portability of your data.
To exercise these rights, contact us at support@medilyfthelp.com.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.
Policy Updates
We reserve the right to update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Services constitutes acceptance of any modifications.
Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact:
Email: support@medilyfthelp.com
Address: Ekiti State, Nigeria